You can purchase our products from overseas !! All our products are made in Japan.
We have introduced WorldShopping service who will purchase on behalf of you and deliver it to your doorstep.
With support available in multiple languages, feel free to visit our website and enjoy unlimited shopping in ateliers PENELOPE Online Shop.

International Shipping

1. When you access the website from overseas, the “WorldShopping Cart” will be displayed automatically.

2. Add your favorite items to the WorldShopping cart.
 Click “Add to Cart” of the WorldShoppinng banner to proceed to buy your favorite items.
 The cart will only appear for items that can be purchased from your country.
 → Explore WorldShopping Guide for More details.

1. 海外からアクセスすると、自動的に「WorldShoppingカート」が表示されます。

2. WorldShoppingカートにお好きな商品を追加してください。WorldShoppinngバナーの「カートに入れる」をクリックすると、お好きな商品の購入に進みます。
 → 詳しくは ワールドショッピングガイド をご覧ください。


WorldShopping will charge 10% service on the “Total Product Price”.
 * Once we deliver the product to WorldShopping,you will receive another payment request from WorldShopping containing International Shipping Fee,
 Handling Fee and Other Fees (If any).
 → See WorldShopping Fees for details.
 * Total Product Price = (Product Price + Domestic Shipping Fee in Japan).

 * 商品をワールドショッピングにお届けした後、お客様には、国際配送料、手数料、その他の手数料(もしあれば)が記載された支払い依頼書がワールドショッピングから届きます。
 → 詳しくは ワールドショッピングの料金 をご覧ください。
 * 商品代金合計=(商品代金+日本国内送料)となります。


[ About Overseas Delivery ]
 You can request Worldshopping to buy itmes on behalf of you and to have them shipped.
 WorldShopping purchases Japanese products on your behalf and delivers them around the world.
 → Explore How WorldShopping Purchases and Delivers As Your Agent to know more.

決済に関しても購入・発送を代行する Worldshopping に依頼することができます。
 → 詳しくは ワールドショッピングの買取・配送代行の仕組み をご覧ください。

For International Customers

As WorldShopping buys a product on behalf of the customer, we can not accept any changes in the order such as (order cancellation, returns) once an order has been placed with WorldShopping. We request your understanding of the issue and please confirm all the product details before placing the order.
 → For more details, see here:

Worldshopping の購入代行サービスは、お客様に代わりショップにて商品を購入するというサービスのため
 → 詳しくはこちらをご確認ください。

About inquiries

Basically, inquiries to our shop will be handled in Japanese only. Please understand that we cannot respond to inquiries in other languages. You can contact WorldShopping from the following links.
 ● WorldShopping Contact (English)
 ● WorldShopping Contact (Simplified Chinese)
 ● WorldShopping Contact (Traditional Chinese)

WorldShopping へのお問い合わせは以下のリンクから可能です。
 ● WorldShopping Contact (英語)
 ● WorldShopping Contact (中国語/簡体字)
 ● WorldShopping Contact (中国語/繁体字)